Jojo's Junk Removal— Customer Service Agreement

This Customer Service Agreement (“Agreement”) is entered into between Jojo's Junk Removal(“Company,” “we,” “us,” or “our”) and the customer requesting services (“Customer,” “you,” or “your”). By booking a service, accepting a quote, signing this Agreement, or allowing our crew to begin work, you agree to the terms below.

1. Scope of Services

Jojo's Junk Removal agrees to remove, load, transport, and dispose of or recycle/donate the items specified by the Customer at the time of booking or on-site walkthrough (“the Items”). Any items not identified or approved on-site are not included in the original quote and may result in an updated price.

2. Pricing & Payment

• Pricing is based on volume (truck space), weight, item type, and labor required, unless otherwise quoted as a flat rate.
• A final price will be confirmed on-site before work begins. The Customer must approve the final price prior to removal.
• Payment is due in full upon completion of service unless other arrangements were made in writing.
• We accept TODO: payment methods — e.g. cash / credit card / e-transfer.
• Additional fees may apply for: excessive weight (e.g., concrete, dirt, tile, roofing material), items requiring special disposal (e.g., electronics, tires, hazardous materials), difficult access (long carries, stairs, no elevator), or after-hours/rush service.

3. Customer Responsibilities

The Customer agrees to:

• Provide an accurate description of items and access conditions when booking.
• Ensure all items to be removed are clearly identified and separated from items that are to remain.
• Confirm that they own the items or have the legal right to dispose of them.
• Remove or disclose the presence of any hazardous, illegal, or prohibited materials (see Section 4).
• Ensure a clear, safe path for crew members to access and remove items.

4. Prohibited Items

Unless specifically agreed to in advance and in writing, Jojo's Junk Removal does not accept:

• Hazardous or toxic materials (asbestos, chemicals, paint, propane tanks, fuel, etc.)
• Medical or biohazard waste
• Explosives, ammunition, or firearms
• Any items prohibited under local, state/provincial, or federal law

If prohibited items are discovered on-site, we reserve the right to decline removal of those items without affecting the rest of the job.

5. Scheduling & Cancellations

• Jojo's Junk Removal offers same-day service, subject to availability. Appointments are scheduled for an arrival window, not an exact time, due to the nature of route-based, same-day scheduling.
• Because bookings may be confirmed shortly before arrival, we ask that Customers cancel or reschedule as soon as possible once they know they need to. A “no access” situation on arrival (crew arrives but cannot access items or the property) may be subject to a trip/service fee of TODO: $XX.
• We will notify the Customer as soon as possible of any delays or changes to the arrival window.

6. Property & Damage

• Our crew will take reasonable care while removing items and moving through your property.
• Before work begins, it is the Customer's responsibility to identify and disclose: fragile or delicate surfaces (flooring, walls, banisters, doorframes), tight or unusual access points, existing damage, structural concerns, and anything else that could affect safe removal. The Customer is responsible for the accuracy of all information provided regarding item weight, size, fragility, quantity, and access to the property.
• Jojo's Junk Removal is not responsible for any damage, injury, or loss arising from: (a) the Customer's failure to disclose the conditions described above, (b) inaccurate or incomplete instructions or information provided by the Customer, (c) pre-existing damage or defects, (d) hidden or concealed hazards not reasonably visible to the crew, or (e) normal wear consistent with the type of removal requested.
• If a Customer directs the crew to proceed in a manner the crew advises against (e.g., a specific carry path, method, or item handling instruction), the Customer assumes responsibility for outcomes resulting from that instruction.
• Any damage claim must be reported in writing within 24 hours of service completion, along with photos and a description of the claimed damage. Claims not reported within this window are waived.
• The Customer agrees to release and hold harmless Jojo's Junk Removal, its owners, and employees from claims arising out of circumstances outside the Company's reasonable control, including inaccurate information supplied by the Customer.

7. Disposal & Donation

• Items in good condition may be donated or recycled at our discretion, in accordance with local guidelines.
• The Company does not guarantee tax receipts for donated items unless specifically requested and arranged in advance.
• Remaining items will be disposed of at licensed facilities in compliance with applicable regulations.

8. Limitation of Liability

To the fullest extent permitted by law:

• Jojo's Junk Removal's total liability for any claim of any kind arising from or related to this Agreement or the services performed is limited to the amount actually paid by the Customer for the service giving rise to the claim.
• We are not liable for indirect, incidental, special, or consequential damages of any kind, including but not limited to lost time, lost wages, emotional distress, or diminished property value.
• We are not liable for any loss, damage, or injury arising from information the Customer knew, or reasonably should have known, to be inaccurate or incomplete at the time it was provided.
• This limitation applies regardless of the legal theory asserted (contract, negligence, strict liability, or otherwise), except where such limitation is prohibited by applicable law.

9. Release of Ownership

By requesting removal of the Items, the Customer confirms ownership (or authority to dispose of them) and releases all rights, title, and interest in those Items to Jojo's Junk Removal upon pickup.

10. Agreement to Terms

By booking services, providing verbal or written approval of a quote, or allowing work to begin, the Customer acknowledges they have read, understood, and agree to this Customer Service Agreement.

This template is provided as a starting point and does not constitute legal advice. Please have it reviewed by a licensed attorney in your jurisdiction before publishing or using it to bind customers.